{"id":557,"date":"2021-03-15T15:40:22","date_gmt":"2021-03-15T06:40:22","guid":{"rendered":"http:\/\/www.kokusai.express\/eng\/privacy-policy\/"},"modified":"2026-04-10T16:41:35","modified_gmt":"2026-04-10T07:41:35","slug":"policy_privacy","status":"publish","type":"page","link":"https:\/\/www.kokusaiexpress.com\/eng\/policy_privacy\/","title":{"rendered":"Personal Data Protection Policy"},"content":{"rendered":"
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KOKUSAI EXPRESS Co., Ltd.<\/span><\/p>\n

Director of Information Technology, <\/span><\/p>\n

Administration Headquarters,<\/span><\/p>\n

and Personal Information Protection Manager<\/span><\/p>\n<\/div>\n

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1. Purpose of Acquisition and Use of Personal Information<\/b><\/span>
\nWe will collect and use personal information for the following purposes with the consent of the individual concerned.<\/span><\/p>\n

\u25a0Moving services outsourcing, storage unit utilization, and the execution of related ancillary services.<\/span><\/p>\n

\u25a0After-sales service provision.<\/span><\/p>\n

\u25a0Implementation of necessary settlement procedures.<\/span><\/p>\n

\u25a0Management of contact information necessary for communicating with customers.<\/span><\/p>\n

\u25a0To understand the types and quantities of your belongings and ensure safe and smooth service execution, we will collect the following information when you request moving services: your name, current address, destination address, phone number, mobile phone number, email address, contact details, details of your belongings (types, quantities, etc.), and bank account number required for payment.<\/span><\/p>\n

For international moves, we will also obtain the documents required for customs clearance procedures requested by customs authorities (such as passport copies, reservation confirmation, or boarding pass).<\/span><\/p>\n

The personal information we collect will not be used for any purpose other than those stated above.<\/span><\/p>\n

\u25a0Regarding the acquisition of personal information in connection with notifications to the competent authorities.<\/span><\/p>\n

We may obtain personal information through a My Number Card (excluding the Individual Number), passport, driver\u2019s license, certificate of residence, or other official identification documents in order to fulfill our obligations to submit notifications and reports to the competent authorities in accordance with the Plant Protection Act.<\/span><\/p>\n

The personal information obtained will be used solely for notification and reporting procedures to the competent authorities in accordance with the Plant Protection Act and will not be used for any other purposes.<\/span><\/p>\n<\/div>\n

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2. Disclosure and Provision of Personal Information to Third Parties<\/b><\/span>
\nWe will not provide or disclose personal information to third parties without the consent of the individual concerned. However, the following cases are exceptions.<\/span><\/p>\n

\u25a0When disclosure or provision is required by law.<\/span><\/p>\n

\u25a0When necessary to protect human life, physical safety, or property, and obtaining the individual’s consent is difficult.<\/span><\/p>\n

\u25a0When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and obtaining the individual’s consent is difficult.<\/span><\/p>\n

\u25a0When national agencies, local governments, or their contractors require cooperation to perform duties mandated by law, and obtaining the individual’s consent may impede the performance of those duties.<\/span><\/p>\n<\/div>\n

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3. Entrustment of Personal Information<\/b><\/span>
\nWe may provide acquired personal information to contractors within the following reasonable scope, solely when necessary for the execution of our business operations.<\/span><\/p>\n

\u25a0Entrusting necessary contractors for our business operations, such as moving companies handling transportation and storage, self-storage facility management and operation companies, and transportation service providers.
\n<\/span>We will select contractors appropriately based on our established selection criteria, enter into contracts regarding the management and confidentiality of personal information, and implement secure management through appropriate supervision.
\nWe will not engage in outsourcing for any purpose other than those stated above.<\/span><\/p>\n<\/div>\n

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4. Management of Personal Information<\/b><\/span>
\nOur company has appointed a Personal Information Protection Manager and implements the following security measures for the personal information provided.<\/span><\/p>\n

\u25a0Technical security measures (access restrictions, password management, etc.)<\/span><\/p>\n

\u25a0Organizational safety management measures (regular training, supervision, etc.)<\/span><\/p>\n

\u25a0Human Resource Management Measures (Employee Training, Pledges, etc.)<\/span>
\nWe will strive to prevent and correct any leakage, loss, damage, or similar occurrences.<\/span><\/p>\n<\/div>\n

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5. Handling of Cookies, etc.<\/b><\/span>
\nOur website may use cookies and similar technologies to improve our services. Cookies do not contain personally identifiable information, but we will separately disclose the purpose of use, management methods, and other details as necessary.<\/span><\/p>\n<\/div>\n

6. Revision of the Privacy Policy<\/b><\/span><\/p>\n

This policy may be revised as necessary due to changes in laws, regulations, or social conditions. Any revisions will be promptly announced on our website and other appropriate channels.<\/span><\/p>\n

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Contact details for the data protection officer and any inquiries regarding<\/p>\n

Personal data protection consultation service<\/p>\n

KOKUSAI EXPRESS Co., Ltd.<\/span><\/p>\n

Director of Information Technology, Administration Headquarters,<\/span><\/p>\n

and Personal Information Protection Manager<\/span><\/p>\n

Shinagawa Seaside Canal Tower 14F,<\/span><\/p>\n

4-12-6 Higashi-Shinagawa, Shinagawa-ku, Tokyo<\/span><\/p>\n

TEL 03-6748-0600 \/ FAX 03-6748-0480<\/span><\/p>\n

Reception hours\u3000Weekdays\u30009:00\uff5e12:00\u300013:00\uff5e17:00<\/span><\/p>\n<\/div>\n

\"ISO\/IEC<\/p>\n

ISO\/IEC 27001:2022 Certification Obtained (Administration Headquarters Information Technology Department)<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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 <\/p>\n<\/div>\n<\/div>\n<\/section>\n

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 <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

KOKUSAI EXPRESS Co., Ltd. Director of Information Technology, Administration Headquarters, and Personal Information Protection Manager 1. Purpose of Acquisition and Use of Personal Information We will collect and use personal information for the following purposes with the consent of the individual concerned. \u25a0Moving services outsourcing, storage unit utilization, and the execution of related ancillary services. \u25a0After-sales service provision. \u25a0Implementation of necessary settlement procedures. \u25a0Management of contact information necessary for communicating with customers. \u25a0To understand the types and quantities of your belongings and ensure safe and smooth service execution, we will collect the following information when you request moving services: your name, current address, destination address, phone number, mobile phone number, email address, contact details, details of your belongings (types, quantities, etc.), and bank account number required for payment. For international moves, we will also obtain the documents required for customs clearance procedures requested by customs authorities (such as passport copies, reservation confirmation, or boarding pass). The personal information we collect will not be used for any purpose other than those stated above. \u25a0Regarding the acquisition of personal information in connection with notifications to the competent authorities. We may obtain personal information through a My Number Card (excluding the Individual Number),…<\/p>\n","protected":false},"author":2,"featured_media":1150,"parent":0,"menu_order":62,"comment_status":"closed","ping_status":"closed","template":"template-allhtml.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/pages\/557"}],"collection":[{"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/comments?post=557"}],"version-history":[{"count":16,"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/pages\/557\/revisions"}],"predecessor-version":[{"id":5856,"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/pages\/557\/revisions\/5856"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/media\/1150"}],"wp:attachment":[{"href":"https:\/\/www.kokusaiexpress.com\/eng\/wp-json\/wp\/v2\/media?parent=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}